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FAQ's

My Account

How can I sign in?

You do not have to be logged in to place an order. During  step 1 of the check out, you have the option to choose “check out as a guest” and click on continue. At the moment you can only sign out as a guest at www.viking-personalisation.co.uk.

FAQ

At the moment you can only sign out as a guest at www.viking-personalisation.co.uk. This is a separate check out and not connecting to your Viking Direct account.

Order


How do I place an order?

Ordering personalised items is only possible on our personalisation page: www.viking-personalisation.co.uk. On this page you can select the item you would like to personalise. Follow the steps by selecting your preferred options, choose a quantity and a delivery option. Click on “personalise”, select your template and personalise your item by adding images, texts, pdfs and blocks.

 FAQ2

When you finished your personalisation, you can click on Preview & Order.

  FAQ3

Tick the box at “I have double-checked my data!” and click on “Add to Cart”.  From the cart you can start the check-out process. Please note: you can only order our personalised items via our personalisation-website: www.viking-personalisation.co.uk.

FAQ4

Will I receive an order confirmation?

Yes after you place your order, you will receive an order confirmation via email.

Product

Which extensions can I upload for my images?

If you want to use your own logo or image you can upload one. The formats we support are jpg, jpeg, png and gif. If you want to upload a PDF you can do that in the separate PDF option.

How can I guarantee quality of my image?

We recommend our customers to have a good look at their image in the preview screen to check if the image quality is sufficient

Delivery Costs & Times

What are the delivery costs?

For the personalized items, we offer free delivery.

What are the delivery times?

We’re having three different production methods. Saver, standard and express. If you’re not in a hurry you can choose the saver option. It will take a few more days before you receive your products but you will also save 10% on your order. If you choose for standard then you can expect your order between 2 and 8 days, depending on the products you chose. If you need your order fast then choose the express option. For only 10% extra you will receive your goods within 1 and 7 days depending on the products you chose. he delivery time depends on the amount of production days. You can find the exact delivery date in the information box when you configure your product.

Track & Trace

Can I track my order with personalised items?

After ordering, you will receive an order confirmation by email. When the goods leave the warehouse you will receive an email with a track and trace code.

Payment

How can I pay for my personalised items?

Payment methods are:

Payment1Credit card/ Debit card: We accept all of the major credit and debit cards.

Payment2  PayPal; PayPal is an online payment service that allows you to pay for items in online stores. You need to register via PayPal.

Return

Can I return my personalised items?

It is not possible to return personalised items. When the item you received is damaged, please contact our  customer service team.

Deals & Promotions

How can I redeem the voucher for my personalised item?

You can enter the voucher code in the shopping cart before you start the checkout. Please fill in the voucher code in the box ‘Discount codes’ and click ‘Apply’.


Discount

If your voucher code does not work, check if the code you entered is exactly as the promotion indicates. Pay attention to the following points:

  • It is a voucher code for a personalised item.
  • Use of the hyphen (-).
  • No spaces.
  • Use of zero or "O". When in doubt, you try both.


When you get the message " Unfortunately this is not a valid voucher", check if you meet the conditions of the code such as:

  • Minimum order amount.
  • Expiration date.
  • Up to 1 discount code per order.


It is not possible to redeem the discount code after the order has been completed.

If after these tips you cannot redeem the voucher code or you have other questions about the code, please contact our customer service.

For the general contractual conditions of the voucher codes, we would like to refer you to the following page: voucher code conditions

Contact

How and when can I contact Viking Personalisation?

You can reach us at:

Our office hours are:
Monday - Friday: 8am to 6pm
Our offices are closed on bank holidays.

Which bank holidays do I have to take into account as a Viking customer?

During the following bank holidays we are closed, you cannot reach us and your delivery will be delayed:

New Year´s day
2nd January
Good Friday
Easter
Easter Monday
May Bank Holiday
Late May Bank Holiday
August bank holiday
Christmas day
Boxing day


Our head office address is:
Office Depot International (UK) Ltd,
501 Beaumont Leys Lane,
Leicester
LE4 2BN